ShippingShown at checkout
Available methods, destinations, and charges are presented before payment.
Store policies
Simple shipping. Clear rules if something arrives damaged.
Here is what to expect when you order from Vanishio. Shipping details are shown before checkout, and returns are accepted only when a physical product arrives damaged, except where applicable law requires otherwise.
ReturnsDamaged items only
Change-of-mind and other non-damaged returns are not accepted.
DigitalAll sales are final
Digital products are not returnable, but access or delivery problems can still be reported.
Shipping
What happens after you place an order.
We keep the process straightforward and show the important details before you pay.
Checkout
Shipping availability, destination restrictions, and any shipping charge are shown during checkout. Please review your delivery address carefully before payment.
Processing
Dispatch time can vary by product. When a product has a specific processing estimate, it will be shown on the product page or in order communication.
Delivery
Carrier transit times can change because of destination, weekends, holidays, weather, customs, or other events outside Vanishio's control.
International orders
Where international shipping is offered, the customer is responsible for applicable import duties, taxes, customs charges, or local fees unless checkout expressly states otherwise.
Returns
Returns are accepted only for damaged products.
This is the general Vanishio return policy for physical goods.
A physical product must arrive damaged to qualify for a return.
Except where applicable law requires otherwise, Vanishio does not accept returns for change of mind, accidental orders, ordering the wrong item, no longer needing the product, or any other reason when the product arrived undamaged. This applies even if the item has not been opened.
Damaged orders
If it arrives damaged, tell us before sending it back.
We need to review the damage first so we can give you the correct next step.
Contact Vanishio
Get in touch as soon as practical after delivery and include your order reference when available.
Show the damage
Include clear photos of the damaged product and packaging when photos can help document the issue.
Wait for instructions
Do not mail the product back on your own. We will tell you whether a return is required and how it should be handled.
Refunds
Approved damaged-item refunds return to the original payment method.
Refunds are not a general change-of-mind option.
When a refund is approved
If an approved damaged-item resolution includes a refund, Vanishio will normally submit it through Stripe to the original payment method. Your bank or card provider controls how long the credit takes to appear after it is submitted.
Return shipping
If Vanishio asks you to return a damaged product, follow the return instructions provided for that order. Do not purchase or arrange unapproved return shipping unless instructed to do so.
Digital products
Digital purchases are final.
A digital item cannot arrive physically damaged, so it is not eligible for a return.
Having an access problem?
If a download, file, or other digital delivery is not accessible as expected, contact Vanishio so the delivery issue can be reviewed. This does not create a general right to return a digital purchase and does not limit rights that applicable law requires.
Other order problems
Wrong item, missing item, or delivery issue?
Those are fulfillment/support issues rather than change-of-mind returns. Contact Vanishio and explain what happened so the order can be reviewed.
What to include
Contact Vanishio
Product name, order reference if available, a clear description of the issue, and photos when useful. Never send full payment-card numbers or passwords.
Nothing on this page removes consumer rights or remedies that cannot legally be limited under applicable law.